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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
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Career Opportunities


Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.

 

VP for Patient Experience and Program Evaluation

The Opportunity

PAF is seeking a VP for Patient Experience and Program Evaluation to join the team here in Hampton, VA. PAF’s programs and services reach hundreds of thousands of patients annually who have chronic, debilitating, or life-threatening conditions. Reporting to the CEO, the Vice President for Patient Experience and Program Evaluation is responsible for designing and managing a comprehensive and rigorous patient and caregiver experience and preferences program operating within PAF’s suite of direct patient services. Initiatives supported by this position will include the development of a research infrastructure to deploy validated screening tools, quality measures and patient reported outcome measures, which will help PAF to identify a patient’s need for specific services as well as evaluate their impact. In collaboration with members of PAF’s Health Services Research and Outcomes team, the VP for Patient Experience and Program Evaluation will design and implement rigorous program evaluation and research protocols to measure the sensitivity, specificity and relevance of validated instruments for low SES and underserved patient populations. Using appropriate elements of care planning, patient activation, patient navigation and other suitable approaches as a framework, the VP for Patient Experience and Program Evaluation will collaborate with subject matter experts across the organization to develop and implement intervention-based protocols within PAF’s program workflow to evaluate and measure patient preferences and values as they relate to issues including treatment benefits, risks, quality of life and costs of care. They will also lead the analysis and translation of this information into tools or metrics that contributes to the body of knowledge relevant to person-centered care, patient navigation, patient preferences, financial toxicity, shared decision making, and patient reported outcomes. The breadth and depth of this research and evaluation program will require productive collaboration and integration across multiple departments including Patient Education, Health Equity, Patient Advocacy, Policy, Case Management Programs, Financial Assistance programs and Health Services Research & Data Management.

In this role, the VP will be responsible to:

  • Work with a distinguished scientific advisory committee and data advisory committee
  • Develop and implement rigorous research-based infrastructure to support the measurement and evaluation of the impact of PAF’s direct patient services
  • Deploy and evaluate the impact of validated instruments and measures related to psychosocial screening, patient activation, patient experiences, shared decision making, financial toxicity, and patient navigation
  • Build upon existing research partnerships with academic institutions, other relevant stakeholders and build new ones
  • Collaborate with internal program leadership on the development of the new or modification or existing patient programs based on screening and outcomes data with the goal of improving and enhancing the patient experience with PAF services
  • Help design, write, and submit various types of grants to support this body of work, with an emphasis on research and foundation grants
  • Prepare manuscripts and public reports of date analyses and results with the Health Services Research Team
  • Present results at key meeting and conferences

Qualifications

  • Masters or other advanced degree in relevant field (doctorate preferred)
  • Professional experience with program evaluation, research design and statistical analysis
  • Professional experience with designing, implementing, and evaluating patient programs or research protocols using validated tools and measures related to psychosocial screening, patient activation, patient experience, shared decision making, financial toxicity, and patient navigation
  • Special consideration for those with a background in case management, clinical psychology or psychotherapy, clinical social work, patient navigation or financial counseling
  • Experience with data collection, management and reporting
  • Excellent study design and analytic skills, ability to develop survey instruments and data collection protocols deploying various methodologies
  • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Proficiency in Oracle and/or Qualtrics a plus

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send cover letter and CV to hr@patientadvocate.org for consideration.

PAF is an Equal Opportunity Employer 

 

Patient Account Representatives

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability. To read more about us, please visit our website at www.patientadvocate.org

PAF is currently seeking Patient Account Representatives to join our Co-Pay Relief team here in Hampton, VA. The Co-Pay Relief team members assist patients nationwide telephonically that are suffering a life threatening or debilitating disease. This team is responsible for approving, verifying and processing patient’s claims associated with a financial award towards their medications. A Patient Account Representative answers the incoming calls, collects patient information, and approves applications for the program within a call center environment.

The successful candidate will have:

  • The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Previous work experience in a healthcare environment, or medical office required
  • Excellent communication and customer services experience
  • 2 year of professional work experience
  • Hands-on experience working within a customer management database, a plus
  • Offers contingent upon favorable background and credit checks

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.

This is an excellent opportunity to join an organization that makes a difference! To apply, please send your resume to hr@patientadvocate.org for consideration.

PAF is an Equal Opportunity Employer