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Patient Advocate Foundation
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Career Opportunities

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.
 

Program Director, Tobacco & Cancer Prevention

About Us
Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996.  Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability. To read more about us, please visit our website at www.patientadvocate.org.

The Opportunity
PAF is seeking a Program Director to work remotely in the Atlanta, GA area. Under the direction of the EVP of Health Equity, the Program Director serve as project lead and primary point of contact for the overall management and implementation of the Self-Made Health Network (SMHN) (a sibling in the Consortium of National Networks), supported by the Centers for Disease Control and Prevention. This position will have overall managerial and coordination oversight of the program including supervision of personnel and programmatic activities. This includes development of annual action plan, operating budget and corresponding reports. Develop long- and short-term objectives and plans for program implementation. Monitor, assess and evaluate program to determine compliance with federal guidelines and progress in meeting established goals and objectives. Provide technical assistance and training to community based organizations to build local capacity to address tobacco use prevention and cancer related conditions among low socioeconomic status populations. Oversee the management of local grants and contracts to ensure successful completion of goals. Work with a variety of organizations to ensure successful implementation of the project, including schools, community-based organizations, coalitions, community clinics, healthcare systems, etc. Coordinates program activities with other tobacco/cancer sibling networks, where appropriate. Represent the Self-Made Health Alliance on a variety of local coalitions and committees.
 

In this role, the Program Director will be responsible for:

  • Directing the development, implementation and management and overall operation of the Self- Made Health Network
  • Recruiting, developing and fostering relationships with CDC grantees and advisory committee members of the National Network
  • Conducting outreach and/or follow up to new contacts, with the intention of solidifying new professional relationships necessary to grow members of the National Network
  • Managing the Self-Made Health Network including oversight of the Consortium of National Networks to Impact Populations Experiencing Tobacco-Related and Cancer Health Disparities CDC cooperative agreement by adhering to the terms and conditions of the cooperative agreement
  • Establishing program priorities and developing annual work plan for activities that outlines current year objectives and recommended strategies
  • Maintaining regular communications with all CDC project personnel, including monthly conference calls with the CDC Project Officer and serves as the primary point of contact
  • Operating SMHN program within budgeted amount and expend no less than 95% of funds by the end of the annual budget period
  • Identifying and establishing a strategic partnership with an entity to advance the work of the SMHN
  • Disseminating evidence-based best practices strategies to network partner organizations, and public related to tobacco use prevention, cancer prevention and survivorship
  • Coordinating with the Public Relations Marketing Coordinator to provide periodic updates for network members, internal stakeholders, and partners to communicate relevant information such as upcoming events, training opportunities, or other relevant announcements related to tobacco use prevention and cancer prevention
  • Ensuring timely completion of interim and annual program reports and annual goals/outcomes analysis
  • Maintaining current roster of all events that target members of the project populations
  • Attending all CDC meetings related to this project
  • Preparing a monthly report for the EVP Health Equity that offers a comprehensive overview of the project’s progress. The report should include any technical issues that need to be addressed, communication issues or suggestions and all other issues that influence performance or productivity of the CDC program.

Qualifications

Required:

  • Bachelor’s Degree in public health or similar relate field of study
  • 5+ years of experience in program planning, development and implementation
  • 3+ years of experience managing federal cooperative agreements and experience in partnership development or coalition building
  • Demonstrated knowledge of tobacco and cancer prevention best practices
  • Motivated self-starter with the ability to work independently and maintain composure under pressure
  • Demonstrated ability to organize and effectively handle multiple projects simultaneously with attention to detail and deadline
  • Excellent oral and written communication skills, ability to write reports, operational procedures and business correspondence
  • Very knowledgeable of MS Office products
     

Desired:

  • Master’s Degree
  • Knowledge of CDC cooperative guidelines and standards

Our Benefits
PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, paid holidays, vacation, sick & personal leave, paid winter shut down, STD/LTD,  group life & AD&D insurance, group cancer & accident plans, 401k with matching, and various wellness programs.

To Apply
This is an incredible opportunity to join an organization that makes a difference! To apply, please send your cover letter and resume to:   Click here to APPLY

One team, one mission – Are you ready to make a difference?


Case Manager

About Us
Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996.  Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org.

The Opportunity
PAF is currently seeking a Case Manager to join our San Antonio, TX District Office.  A Case Manger at PAF serves as an active liaison between patients and their insurers, employers and/or creditors to resolve insurance, job retention, and /or debt crisis matters relative to their diagnosis.  Day-to-day responsibilities include procuring pre authorizations for recommended procedures, assisting patients through the insurance appeals process to overturn insurance denials, and negotiate coverage for experimental and investigational procedures on an individual basis.

In this role, a Case Manager will be responsible for:

  • Entering data into our database and assist patients with insurance, job retention and debt resolution matters
  • Reviewing and interpreting the level of benefit coverage for prescribed therapies
  • Directly negotiate insurance coverage in both the public and private sector for prescribed treatments and pharmaceutical therapies relative to treatment
  • Negotiating coverage for experimental and investigational procedures on an individual basis
  • Working collaboratively with providers to obtain pre-authorizations for prescribed treatments and therapies
  • The ability to research various resources to supplement the limits of insurance and/or assure access to care for uninsured patients
  • Providing assistance in expediting applications for SSDI, SSI, SCHIPS, Medicaid and other social programs
  • Mediating with insurance companies, creditors, human resource representatives, and government program representatives on behalf of patients when necessary to bring resolution

Qualifications   

Required:

  • 2+ years of experience in one of the following areas: health care environment, social work or commercial insurance
  • Ability to assist patients telephonically and type at the same time
  • Skill at exercising initiative, judgment, discretion and decision making to achieve organizational objectives
  • Excellent oral and written communication skills
  • Knowledgeable in MS Office Suite and databases
  • Ability to work independently, remain flexibility and maintain composure under pressure
  • Ability to work the hours of 10:30-7:00 (Monday through Friday)
  • Ability to travel and attend the 2-week Case Management training class in Hampton, VA

Desired:

  • Bachelor’s degree preferred
  • Bilingual – ability to speak and write in Spanish  
  • Knowledge of:   billing/coding, pre authorizations, Medicare, Medicaid & commercial insurance, denial/appeals process, Social Security programs and local & national resources

Our Benefits 

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, paid holidays, vacation, sick & personal leave, paid winter shut down, STD/LTD,  group life & AD&D insurance, group cancer & accident plans, 401k with matching, and various wellness programs.    

To Apply
This is an incredible opportunity to join an organization that makes a difference!  To apply, please send your cover letter and resume to:   hr@patientadvocate.org  
 

One team, one mission – Are you ready to make a difference?


 


Medical Intake Specialist  – part time

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

PAF is currently seeking a part time Medical Intake Specialist to join our team.  A Medical Intake Specialist at PAF works directly with patients that are contacting the Co-Pay Assistance Program.  Responsibilities include answering incoming phone calls and thoroughly explaining the purpose of the program, and the procedure and process for submitting an application.  This role is also responsible for gathering and inputting all patient information into our database.   

The successful candidate will have:

  • The ability to work part time hours from 11:30 a.m. – 3:30 p.m. Monday thru Friday
  • Excellent communication and customer services experience
  • 1 year of professional work experience
  • Hands-on experience working within a customer management database (this is a plus!)
  • Previous work experience for a non-profit, healthcare or call center environment (this is a plus!)

This is an excellent opportunity to join an organization that makes a difference! To apply, please send your resume to:   
Click here to Apply

PAF is an Equal Opportunity Employer

One team, one mission – Are you ready to make a difference?