Online Web Chat
Patient Advocate Foundation offers helpful assistance to patients through personalized web chat. Chat is an on-line, real-time method of contacting PAF with questions specific to your scenario. Click here to initiate your online chat with a case manager.
[Please be aware that case managers will not ask you for uniquely identifying information during this web chat, and for your security, it is advised you not volunteer any personal data including SSN, insurance ID numbers, drivers license numbers, etc.]
A trained case manager will share specific tips to help address the issues you are experiencing. Our case managers are experienced in providing support to patients with:
- Insurance Access & Policy Issues
for example: Assistance processing insurance appeals, information on how to resolve coding and billing errors, tips on how to gain access to medical devices or pharmaceuticals, and application tips for social security disability, Medicare, Medicaid, SCHIPS, and other social programs.
- Job Retention
for example: Understanding FMLA qualifications, your COBRA plan and how to access, ensuring disability accommodations, help when experiencing denial of income or helath benefits, etc.
- Medical Debt Crisis
for example: Finding resources to aid in housing, food, transportation to medical treatment, utilities, medication co-pays, and credit counseling.
- Tips for Uninsured patients
for example: How to locate resources for medical care, how to access charity care assistance to pay for treatment, and strategies to gain insurance coverage, etc.
In addition, PAF's patient service professionals have worked to improve the patient resource area, and have included many links to resources to provide patients with self-service tools that can help aid their situation. We ecourage all patients to review this area for assistance with insurance, financial matters, employment issues, disability, prevention, support and many others.