The MedCareLine is a division of Patient Advocate Foundation staffed with a team of nurses and case managers who provide individualized case management services to a specific group of patients, caregivers and providers.
The team can assist with understanding insurance policies and appeals, providing educational resources and researching clinical trials. These case managers can also assist with facilitating referrals to co-payment programs, finding financial assistance resources and providing guidance to the uninsured patients to learn how to access necessary care and apply for public and charity assistance as needed.
Colorectal CareLineThe Colorectal CareLine assists patients who have been diagnosed with colorectal cancer to include anal, colon, rectal and appendix cancers.
Narcolepsy CareLineThe Narcolepsy CareLine provides personalized case management assistance to solve medical access issues for patients diagnosed with Narcolepsy.
Aetna Clinical Appeals CareLineA patient and provider hotline to help Aetna patients with insurance navigation issues as well as denials associated with off-label medication use, pre-existing health condition, non-covered benefit or benefit exclusions, experimental/investigational denials or not medically necessary, out-of-network benefits, and coding or billing errors.
Heart Valve CareLineThe Heart Valve CareLine is designed to help patients, providers and caregivers who need assistance navigating the insurance world and accessing needed healthcare when dealing with the complications of a valvular condition.
Disaster Support InitiativeA hotline to assist victims of the Boston Marathon bombing and the West, Texas Factory Explosion access the health care and practical support services they need to recover.