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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
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Career Opportunities


Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.

 

Approval Specialist

The Opportunity

PAF is currently seeking an Approval Specialist to join our team.  An Approval Specialist at PAF works directly with patients that are contacting the Co-Pay Relief Assistance Program.  Responsibilities include answering incoming phone calls and thoroughly explaining the purpose of the program, and the procedure and process for submitting an application.  This role is also responsible for gathering and inputting all patient information into our database.   

The successful candidate will have:

  • The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Excellent communication and customer services experience
  • 1 year of professional work experience
  • Hands-on experience working within a customer management database (this is a plus!)
  • Previous work experience for a non-profit, healthcare or call center environment (this is a plus!)

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

This is an excellent opportunity to join an organization that makes a difference!  To apply, please send your resume to hr@patientadvocate.org for consideration. 

PAF is an Equal Opportunity Employer



Case Manager II, Insurance Eligibility & Enrollment

The Opportunity

PAF is currently seeking a Case Manager II, specializing in health and disability insurance eligibility and enrollment, to join our team in Hampton, VA. This role provides telephonic support services to critically ill patients and their families. A Case Manager II will bring expertise and knowledge of the healthcare industry that helps reduce common hurdles encountered by patients by providing aid in finding positive resolutions and advocate for a more rapid conclusion than if the patient sought on their own. We help patients and their families at no cost so they are able to focus primarily on their medical recovery.

In this role, a Case Manager II will be responsible for:

  • Verify and/or enter complete and accurate data into the database throughout the engagement of the case
  • Assist patients with obtaining entitlements or link them to needed services
  • Assisting uninsured patients identify health insurance options and/or enrollment into charity based programs.
  • Provide eligibility, enrollment from initial application to conclusion for SSDI, SSI, SCHIPS, Medicaid and other social programs
  • Perform post initial application screening for appropriate application
  • Assist patients with needed forms. Securing, completing and distributing appropriate forms to proper agencies. Conduct timely follow-up with both the agency and patient to ensure processing and communicate outcome(s)
  • Determine eligibility and special events to support enrollment into COBRA or other health plans for coverage or change of coverage to elevate access to care barriers
  • Evaluate and select the top 3 plans for patients seeking enrollment into insurance products – Marketplace, Medicare Part D, etc.
  • Screen and apply for Medicaid, Medicare supplemental plan and provide additional assistance when needed
  • Enroll patients into all available insurance products
  • Appeal denials related to enrollment into Social Security Disability , Medicaid and/or health insurance enrollment
  • Deliver electronically or via the mail appropriate packets to patients, including letters, surveys and/or authorization forms, when applicable

Position Qualifications:
  • Associate’s or Bachelor’s Degree in human services, gerontology, social work or relevant field, preferred
  • 2+ years of professional experience in one of the following areas: health care environment, disability, social work or health insurance
  • Non-profit experience, a plus 

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply, please send your resume to: hr@patientadvocate.org

One team, one mission – Are you ready to make a difference?
PAF is an Equal Opportunity Employer
 


  

Medical Claims Specialist

The Opportunity

PAF is currently seeking a Medical Claims Specialist to join our team.  A Medical Claims Specialist at PAF works directly with patients, as well as their providers and pharmacy representatives, who are approved for assistance from PAF’s Co-Pay Relief program.  This role will facilitate the claims process to ensure accurate and prompt payment of claims.   

The successful candidate will have:

  • The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Previous work experience for a non-profit, healthcare, or medical office required
  • Experience with patient billing or medical claims, required  
  • Excellent communication and customer services experience
  • 2 year of professional work experience
  • Hands-on experience working within a customer management database (this is a plus!)

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

To Apply

This is an excellent opportunity to join an organization that makes a difference!  To apply, please send your resume to hr@patientadvocate.org for consideration. 

PAF is an Equal Opportunity Employer



 

Patient Account Representatives

The Opportunity

PAF is seeking qualified Patient Account Representatives to join our Case Management department.  A Patient Account Rep will work directly with patients contacting our Case Management department for assistance.  This role gathers and inputs all patient information into the database, thoroughly explains the services provided by PAF and initiates the case management process.   

The successful candidate will have:

  • Associate Degree preferred
  • 2+ years of work experience within a healthcare or medical environment, required
  • The ability to work full-time hours from 9:00 a.m. – 5:30 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Excellent communication and customer service experience
  • Hands-on experience working within a customer management database, preferred

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send your cover letter and resume to : hr@patientadvocate.org

One team, one mission – Are you ready to make a difference?
PAF is an Equal Opportunity Employer
 

 


 

Senior Director of Health Services Research & Reporting

The Opportunity

 PAF is seeking a Senior Director of Health Services Research & Reporting to join our Hampton, VA office. Viable candidates residing in the DC area with the option to use our DC office and travel to 2-3 days per week to Hampton, VA will also be considered. Other remote work options also considered. The Senior Director will lead the design, development and implementation of data collection and research projects (both qualitative and quantitative). Working closely with various departments, this role will serve as a principal investigator and strategic leader in the design and execution of projects from primary data sources in a multitude of health service areas including but not limited to financial toxicity, medical debt, transportation, insurance navigation, access to care, patient perceptions of costs/benefits/value, patient reported outcomes, treatment adherence, health literacy, and quality of life. PAF’s services span a wide range of clinical areas, including oncology, virology, neurology, cardiovascular disease, and immunology. Given the unique nature of the patient population served by PAF, the majority of the work will focus on a low-income population of patients with diversity of age, insurance coverage, and disease who are struggling with their day-to-day ability to afford and access high quality medical care for a variety of reasons. Expertise or experience in health equity and disparities is preferred. The Senior Director will lead the development and delivery of standardized and customized reports for key patient service programs to track performance, quality, and impact. This role will develop and execute data and research initiatives that will inform the advocacy and policy initiatives conducted by our sister organization, the National Patient Advocate Foundation.   


Responsibilities include:

  • Develop data collection and research initiatives that will drive the mission of both PAF and NPAF
  • Write proposals for data collection and research initiatives for multiple partners, including potential funders and non-profit and for-profit partners
  • Design and execute survey and research projects
  • Lead the analysis and reporting of study findings in various forms including white papers, research briefs, and peer-reviewed publications
  • Work with CEO and EVP, Patient Advocacy to create and implement a publication and presentation strategy to elevate and disseminate PAF’s research and data activities
  • Promote research findings at professional conferences and workshops
  • Support executive team and other PAF and NPAF team members to present PAF’s research findings at presentations and panels
  • Partner with internal and external stakeholders in the development, execution, and dissemination of comprehensive data and research projects that elucidate the reasons for and the impact of challenges to access and affordability for low-income patients
  • Lead the development and execution of comprehensive program reports that capture the impact of PAF patient service programs for both donors and the public
  • Lead the Health Services and Research team. Directly supervise staff as assigned

Position Qualifications:

  • A PhD or Master’s Degree in a relevant field including but not limited to Public Health, Social Work, Public Policy, Economics, or Health Policy and Management
  • Graduate degrees with a concentration in one of the following areas are preferred: health policy and systems research; health services research; health systems research; health economics; health policy; health outcomes research.
  • 5+ years’ experience conducting or as a key participant in primary data collection and analysis projects
  • 10+ year of professional experience required
  • Leadership and supervisory experience required
  • Working knowledge of SQL Server(R) Reporting Services and SASS
  • Prior experience with any enterprise business intelligence or reporting software
  • Knowledge of data extraction tools utilized for manipulating large and complex data sets
  • Experience with data collection, management and reporting
  • Excellent study design and analytic skills, ability to develop survey instruments and data collection protocols deploying various methodologies
  • Demonstrated ability to extract, analyze data and translate analysis into meaningful, accurate and timely reporting
  • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Proficiency in Oracle and/or Qualtrics a plus
  • Ability to utilize common data analytic platforms, survey applications and statistical software

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send your cover letter and resume to : hr@patientadvocate.org

One team, one mission – Are you ready to make a difference?
PAF is an Equal Opportunity Employer