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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
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Career Opportunities


Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.

 

Patient Account Representatives

The Opportunity

PAF is seeking qualified Patient Account Representatives to join our Case Management department.  A Patient Account Rep will work directly with patients contacting our Case Management department for assistance.  This role gathers and inputs all patient information into the database, thoroughly explains the services provided by PAF and initiates the case management process.   

The successful candidate will have:

  • Associate Degree preferred
  • 2+ years of work experience within a healthcare or medical environment, required
  • The ability to work full-time hours from 9:00 a.m. – 5:30 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Excellent communication and customer service experience
  • Hands-on experience working within a customer management database, preferred

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send your cover letter and resume to : hr@patientadvocate.org


PEGA Systems Architect

PEGA Systems Architect with Patient Advocate Foundation, Inc. Jobsite: Hampton, VA. Min. reqs.: Bach. deg. in comp. sci., engineering, IT, or related field; cert. as PEGA Sr. Systems Architect; proficiency in Java and J2EE; proficiency with relational database management systems software including DB2, SQL Server, and Oracle; 7 yrs. exp. as software systems architect, software projects mgr., software apps. mgr., software consultant, or sim. Duties include but not limited to: developing and implementing PEGA Rules Processing Commander (PRPC) architecture; leading teams in designing and implementing PRPC solutions; unit and integration testing; developing, maintaining and documenting SQL Server Integration Services packages and solutions; troubleshooting technical issues; conducting impact analyses of new requirements for existing applications; modifying and developing code. Resume by email to Angela Walker at hr@patientadvocate.org, or by mail to: Angela Walker, Patient Advocate Foundation, 421 Butler Farm Rd., Hampton, VA 23666. No calls pls.


Accounting Clerk

About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability. To read more about us, please visit our website at www.patientadvocate.org.   

The Opportunity

PAF is seeking an Accounting Clerk to join our Finance team here in Hampton, VA. Under the direction of the Accounting Manager, the Accounting Clerk will be responsible for reconciling accounts receivable ledgers and ensuring all payments are properly posted. This role will also be responsible for bank account reconciliations, payroll journal entries and month-end accruals.

In this role, the Accounting Clerk will be responsible for:

  • Preparing receivables
  • Reconciliation of specific bank accounts
  • Posting biweekly payroll journal entries and month-end payroll accruals
  • Maintaining certain key financial schedules for financial reporting (e.g. prepaids, accruals, deferrals)
  • Daily Cash Deposits
  • Providing financial data and information to management representatives and other staff members as directed by the Accounting Manager and/or Controller

Qualifications

  • Associate’s degree in Accounting, Business or relevant degree, preferred
  • 2+ year of professional work experience required
  • 1+ years of hands-on experience within the A/R function and balance sheet account reconciliation
  • Hands-on experience within an accounting software packaging
  • Working knowledge of MS Office products and operation systems

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, paid holidays, vacation, sick & personal leave, paid winter shut down, STD/LTD, group life & AD&D insurance, group cancer & accident plans, 401k with matching, and various wellness programs.

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send your cover letter and resume to : hr@patientadvocate.org



Program Director

About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability. To read more about us, please visit our website at www.patientadvocate.org.   

The Opportunity

PAF is currently seeking a Program Director to run our Co-Pay Relief Department here in Hampton, VA. The primary responsibility of this position is to actively handle all daily departmental oversight responsibilities. The Director is responsible for the successful operation of the Co-Pay Relief Program, ensuring high customer satisfaction levels, appropriate use of available technology and compliance with all policies, procedures and regulations governing the program.

In this role, the Program Director will be responsible for:

  • Providing direct, daily oversight and support for the Co-Pay Relief Program, overseeing workflow process, auditing and compliance, customer satisfaction levels and employee performance
  • Reconciliation of specific bank accounts
  • Ensuring compliance with established service goals and objectives, with an emphasis on successfully meeting internal budget expectations
  • Serving as the direct management support for staff members, communicating regularly with staff to assess workload, training support needs
  • Managing all administrative management functions for department including participating in the hiring process, managing time off requests, annual performance reviews, corrective action, and terminations
  • Identifying, defining, implementing and ongoing management of technology platforms and enhancements utilized by the program
  • Collaborating with the Senior Director, Financial Support Programs to evaluate and develop work processes designed to increase overall functionality and efficiency of the program
  • Collaborating with the Senior Director, Financial Support Programs to evaluate effectiveness and efficiency of program operations, work through program and/or personnel challenges and identify ongoing support needs of the department
  • Serving as direct point of contact for all elevated case issues, managing the patient issue personally (or through designee) to resolution
  • Providing clear and immediate communication to the Senior Director, Financial Support Programs regarding any escalated issues or concerns including personnel, operations and/or technology
  • Managing the annual review of program Standard Operating Procedures (SOP’s), collaborating with the Senior Director to facilitate any necessary updates and/or additions to the program SOP’s
  • Coordinating with the Senior Director to establish and implement employee incentive program guidelines and departmental communication strategies to encourage high performance and quality outcomes
  • Collaborating with the Senior Director to prepare information for the annual Compliance Audit, responding to any deficiencies noted in audit report.
  • Facilitating and hosting monthly staff meetings
  • Preparing bi-weekly, monthly and/or annual reports in accordance with defined expectations or upon request

Qualifications

  • Bachelor’s degree in business or related field, desired
  • 3+ years of Director level experience within an operational setting
  • Hands-on experience with staff oversite, operational oversite, forecasting and trending
  • Must be self-motivated, analytical and ability to solve problem
  • Ability to write reports, operating procedures and business correspondence
  • Working knowledge of MS Office products and operation systems

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, paid holidays, vacation, sick & personal leave, paid winter shut down, STD/LTD, group life & AD&D insurance, group cancer & accident plans, 401k with matching, and various wellness programs.

To Apply

This is an incredible opportunity to join an organization that makes a difference! To apply please send your cover letter and resume to : hr@patientadvocate.org


One team, one mission – Are you ready to make a difference?
PAF is an Equal Opportunity Employer