Business Systems Analyst

PAF is seeking a Business Systems Analyst to join our IT department.

The Business Systems Analyst’s role is to plan, design, develop, and launch efficient business systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This role is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

In this role, the BSA will have the following responsibilities:

  • Performs systems (including application, databases, files, etc.,) analysis in order to define /propose solutions to problems and/or enhancements
  • Defines project requirements by identifying project milestones, phases, and elements; estimates efforts and project resource needs
  • Follows the SDLC process including (but not limited to) the creation of Project Scope, Requirements, Test Plan, Implementation Plan documents
    Works directly with all levels of leadership and front-line staff to lead requirements gathering and review sessions; as well as other meetings
    Coordinates enhancement releases
  • Performs analysis to exercise trouble shooting skills while determining root cause of problems/defects
  • Determines operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
  • Designs new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications
  • Improves systems by studying current practices
  • Recommends controls by identifying problems
  • Maintains system protocols by writing and updating IT procedures
  • Provides references for users by writing and maintaining user documentation, providing help desk support and/or training users
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends
  • Provides guidance to nontechnical users in best usage of software
  • Design and configure rules and flows and assist with the draft UI and draft flow development
  • Create wireframes and other UT artifacts to assist in the development process


  • Bachelor’s Degree in related field
  • 3+ years of experience required in roles of business analyst, consulting and/or project management, preferably in the healthcare and/or medical insurance industry
  • Advanced skills with MS Office Excel and SQL
  • Work experience with Customer Relationship Software, Business Process Management, Rules engines, and Workflow software (preferable Pega PRPC)
  • Familiarity with regulatory compliance issues related to HIPAA (Health Insurance Portability and Accountability Act)

PAF offers our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package. Our benefits include: health, dental & visions options, paid holidays, vacation, sick & personal leave, paid winter shut down, STD/LTD, group life & AD&D insurance, group accident & cancer policies, 401k with matching, and various wellness programs.

To apply, please send your resume to for consideration

PAF is an Equal Opportunity Employer