Patient Advocate Foundation Releases 2025 Annual Impact Report
Real People. Real Barriers. Real Solutions. Our Mission for All Patients and Caregivers.
Hampton, VA (April 24, 2026) – Patient Advocate Foundation (PAF), the nation’s leading authority in complex healthcare navigation, which provides case management services and financial support to patients with chronic, life-threatening, and debilitating illnesses, today announced the release of its 2025 Annual Impact Report: Real people. Real barriers. Real solutions. Our mission for all patients and caregivers.
“Every data point in our 2025 Annual Impact Report represents a real person facing a moment of uncertainty—someone wondering whether the care they need will be within reach,” said Alan J. Balch, PhD, Chief Executive Officer. “As we celebrate 30 years of service, our recent strategic merger with the PAN Foundation positions us to expand our reach, strengthen our resources, and amplify our voice so we can break down more barriers and build a more equitable safety net and national access platform for all patients.”
A Year of Expanding Reach and Real World Impact
The 2025 Annual Impact Report presents a comprehensive view of the patient experience in today’s increasingly complex healthcare environment—one where rising costs, administrative hurdles, and longstanding inequities continue to shape access to timely, affordable care.
In 2025, Patient Advocate Foundation reached 3.4 million people through direct services, education, and outreach efforts. The report details the breadth of PAF’s interventions, including:
- 186,000 patients with 758 distinct diagnoses received direct, sustained case management and financial assistance in 92% of U.S. counties.
- $259 million was distributed to patients in financial assistance programs.
- Over 15,500 people received personalized case management help, representing a collective 24,000 distinct issues across all cases.
- $16 million in medical debt relief was negotiated on behalf of case management patients.
This year’s report features expanded insights into the comprehensive demographics of the people served through each of PAF’s distinct patient service areas. The organization continues to support a remarkably diverse patient community—building on its longstanding commitment to ensure that people of all ages, backgrounds, and health journeys have the opportunity to receive support services and resources.
Advancing Community Impact and Patient-Centered Research
Beyond direct services, PAF continued to strengthen community capacity, elevate the patient voice, and advance evidence-based insights that shape policy and practice. Highlights include:
- Community capacity building and engagement: Reached more than 2,600 individuals through hyperlocal outreach focused on breast cancer, prostate cancer, multiple myeloma, minority health, and Medicare Open Enrollment. Efforts emphasize community first strategies, leadership development, and durable partnerships with organizations such as She Shines, Still Rise Farms, Byrd Foundation, the North Mississippi Baptist Educational Convention, and Zero Prostate Cancer.
- Patient Insight Institute: Partnered to generate patient-centered evidence through studies that examined patient experiences with Medicare Part D post Inflation Reduction Act and the need to bridge social needs and clinical care for patients with complex conditions.
- Patient Insight Congress: Convened 71 patients, caregivers, clinicians, researchers, and policymakers to explore how financial strain, social needs, communication, and emerging technologies such as AI shape health outcomes and patient trust.
“Patient Advocate Foundation has an unwavering commitment to reaching people in every state and every community with vital information about the resources we offer to help patients navigate, access, and afford care,” said Beth Moore, Executive Vice President of Corporate Communications. “In addition to being able to help more people this year through direct services, we are proud of our collective programmatic work to improve the healthcare system for low- and middle-income patients, families, and communities.”
Read the full 2025 Annual Impact Report here.