Chief Executive Officer
Dr. Balch is the Chief Executive Officer of Patient Advocate Foundation and National Patient Advocate Foundation. Dr. Balch has nearly fifteen years of executive leadership in the non-profit sector with an emphasis on consensus-building and collaboration. He has led numerous federal advocacy efforts on a range of issues both at the legislative and regulatory level over the years. He became…
President
Ms. Castellow has served as an executive for many years, joining Patient Advocate Foundation in 2000. She currently serves the organization as its President of Operations, a position she has held since 2006. As President, Ms. Castellow holds top executive management responsibility for the effective and efficient delivery of Mission focused patient programming and partnerships including Case Management Services, PAF’s…
Chief Financial Officer
Bill Nason joined the Patient Advocate Foundation in February 2009 with over 26 years of experience in finance, marketing, and hospitality. He served in various roles with Richfield Hotel Management to include Property Controller and Regional Controller before joining Kingsmill Resort, one of the Anheuser-Busch Companies, as the Vice President of Finance and Assistant General Manager. During Bill's 16 years…
Chief of Mission Delivery
Erin joined Patient Advocate Foundation just two years after the organization began in 1998, and has worked at nearly all levels of the organization from case manager to quality assurance analyst to operations management. Through her tenure, Erin has developed an in-depth skill set critical to assisting patients dealing with access to care issues, insurance navigation, employment retention, and debt…
Chief of Talent Management
Angela Walker joined the Patient Advocate Foundation in 2010 with over 14 years of experience in operations and human resources. As Chief of Talent Management, Mrs. Walker has responsibility for all areas of Human Resource for the organization. She provides strategic direction and operational support to the Talent Management team and leaders of the organization to ensure all recruitment, retention,…
Executive Vice President of Health Equity Initiatives & Community Engagement
Shonta transitioned back to the non-profit sector in 2014 by joining PAF. She leads the development and execution of strategic initiatives to expand PAF’s approach to achieve health equity through community and national level partnership engagement and mobilization. These initiatives are designed to link limited income communities to resources to abate financial, logistical and social access to care barriers. She…
Executive Vice President for Patient Advocacy
Gwen Darien is a longtime patient advocate who has played leadership roles in some of the country’s preeminent nonprofit organizations. As executive vice president for patient advocacy, Gwen leads programs that link PAF’s patient service programs to NPAF initiatives, with the goal of improving access to affordable, quality health care. Called “a bit of a renegade” by People magazine, Gwen…
Executive Vice President of Corporate Communications
Since joining PAF in 2000, Ms. Moore has served in many roles, providing leadership that has resulted in the substantial growth of patient programs, educational initiatives, external partnerships and internal infrastructure. She currently serves as Executive Vice President of Corporate Communications, where she is responsible for developing and executing a consistent and standardized set of messages, data, and information that…
Executive Vice President for Strategic Patient Solutions
Alan Richardson joined PAF in January 2004 and currently serves as the Executive Vice President of Strategic Patient Solutions. He is responsible for working with internal and external stakeholders on case management-based solutions for patients experiencing access and affordability challenges. These include general case management services, MedCareLine, PAF’s disease-specific case management programming and Financial Aid Funds. He is also the…
Executive Vice President for Business Development and Operations
As the EVP of Business Development and Operations for the Co-Pay Relief Program (CPR), Alan plays a key role in managing the creation and promotion of compliant Co-Pay Relief funds, as well as designing and implementing competitive market strategies supporting the continual expansion and evolution of the program. He facilitates continual internal and external analysis of the patient support needs…
Vice President for Patient Experience and Program Evaluation
Drawing from her expertise in patient engagement, Dr. Angove is responsible for the design and management of PAF’s comprehensive evaluation and patient experience program. In her role she helps PAF to identify patient needs, translate those needs to direct services and policy recommendations, and evaluate the impact of these programs and services on patients and the patient community. Her work…
Vice President of Advocacy Communications and Marketing
Christine manages the overall communications strategy for NPAF, providing key insight into special projects and development for PAF as well. She brings a long career in health care advocacy, communications, and marketing to NPAF and PAF. Christine served as vice president for communications and marketing at Fox Chase Cancer Center, where she built and directed a full-service 35 person department.…
Senior Director of Financial Support Programs
Jennifer joined PAF in April of 2010. She currently serves as the Senior Director of Financial Support Programs where she is responsible for providing direct, daily oversight and support for patient programs within PAF’s Financial Support Division, which includes the PAF’s Copay Relief Program and Financial Aid and Small Grants program. Jennifer lives in Newport News, Virginia with her husband…
Senior Director of Health Services Research & Outcomes
In her role, Kathleen manages the research, data and reporting team and is responsible for health services research and data reporting activities for PAF. In addition, she leads the designing, developing and executing of quantitative and qualitative research and survey work to support advocacy and policy initiatives conducted by PAF's sister organization, National Patient Advocate Foundation. Kathleen is an epidemiologist,…
Senior Director of Case Management
Courtney joined PAF in 2004 with multiple years of social work experience. She has grown with the foundation and worked in many different levels of the organization from case manager to quality assurance to Senior Director. Through her tenure, Courtney has made it a mission to see that every patient has adequate access to care, as well as to provide…