Share Your PAF Experience
At PAF, we strive to help each individual patient that calls us with caring and expert service that helps alleviate the barriers to prescribed care.
When we are successful at helping patients get the prescribed care they need or where we simply provided hope and assistance to reduce stress, we appreciate hearing how this made a difference in your world. And in those situations where our service could be improved, we want to hear that feedback as well so that we can continue to train and work to increase our positive engagements.
Submission of content on this form is 100% voluntary and will have no impact on current or future services recieved by PAF or one of its divisions. To learn more about how we handle your information, read our website privacy policy and patient privacy policy pages.
"I received a call from my case manager, who has subsequently become my guardian angel. She was warm and cordial and that was a great relief. We spoke for a while and she asked me a few vital questions. She said I was approved for $7,500. That was one of the most joyous days I’ve encountered in a long time. In short it was a miracle. A lifeline was given to a 68-year-old man living with HIV on Social Security. I am so grateful to her and PAF. I can’t tell you what a relief today brought me. I just wanted to express my gratitude immediately."
"In April of 2016 my dad suffered a massive cardiac arrest. After seeking several second opinions, the risk associated with undergoing an open heart surgery in the current condition of his heart was profound, and anon-invasive way to help was presented. This option was not approved by my family’s insurance provider. PAF walked alongside of our family (during the appeals process) every step of the way, navigating a complex system my family would have otherwise stumbled through blindly."
"We are extremely grateful for the assistance the PAF provided. It was very difficult to find anyone who could assist us- there is no State Ombudsman,and the State Insurance Commission, Medicaid, and other groups were unwilling or unable to advise us. We finally found the PAF through AARP, and we've already recommended it to others."
