"My case manager is an amazing advocate! I retired July 1st due to a serious, chronic illness. I had not received my insurance cards for 6 weeks. My case manager carefully listened to my issue, so she could assist me in talking with the insurance company, as well as the LTD Company. She has a gift of being assertive, yet pleasant, when requesting assistance from these providers. Within one day, I received my insurance cards in the mail! She followed up with me, and she truly cared and got the results that I needed so desperately. I cannot give her enough praise for her dedication, empathy, and genuine compassion for my situation."