Share Your PAF Experience
At PAF, we strive to help each individual patient that calls us with caring and expert service that helps alleviate the barriers to prescribed care.
When we are successful at helping patients get the prescribed care they need or where we simply provided hope and assistance to reduce stress, we appreciate hearing how this made a difference in your world. And in those situations where our service could be improved, we want to hear that feedback as well so that we can continue to train and work to increase our positive engagements.
"I've always been grateful for the help of PAF." - Mark Bennardo
Submission of content on this form is 100% voluntary and will have no impact on current or future services recieved by PAF or one of its divisions. To learn more about how we handle your information, read our website privacy policy and patient privacy policy pages.
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"Not only did we face life threatening situations, but we were faced with tens of thousands in medical bills after our insurance company denied all claims from two separate hospital visits as due to pre-existing conditions. PAF patiently and thoroughly explained the appeals process, and then coached us through negotiation of bills from the hospital and more than a dozen other providers. They even contacted my provider to advocate on our behalf, adding credibility and professionalism to our ultimately successful negotiations. As a result we saw our total costs for all related bills reduced to about a third of the original amount."
"During the most stressful health issue I've ever dealt with, the PAF gave me hope. Being able to have someone who could take the complicated insurance issues out of the equation was immensely helpful. I was so worn out from my illness and the surgery denial that the thought of having to understand the ins and outs of my insurance plan well enough to fight them was more than I could bear... having the PAF on my side made all the difference!"
"I received a call from my case manager, who has subsequently become my guardian angel. She was warm and cordial and that was a great relief. We spoke for a while and she asked me a few vital questions. She said I was approved for $7,500. That was one of the most joyous days I’ve encountered in a long time. In short it was a miracle. A lifeline was given to a 68-year-old man living with HIV on Social Security. I am so grateful to her and PAF. I can’t tell you what a relief today brought me. I just wanted to express my gratitude immediately."
