PAF Case Management

PAF Case Management is here to help! Our Case Managers offer free, one-on-one support to patients and families to help them solve real-life problems related to a serious health condition. We help patients understand their choices to make healthy decisions for a strong recovery. 

Read on to find out what PAF Case Management and MedCareLine Case Management can do for you.

Key Points About PAF Case Management

  • PAF Case Management is free for patients and families living with a serious or chronic health condition.
  • To get services, a patient must be in, just starting or just ending treatment for a serious health condition.
  • To get services, a patients, caregiver, or healthcare provider asks for our help. It's that simple.
  • Sign up now! Click the Need Help? button below to tell us about yourself.

What is PAF Case Management?

At PAF, we know that living with a serious health condition can be overwhelming. It can complicate daily life and cause extreme stress for patients and families. Challenges like these can distract from what's most important-- treatment and recovery.

We can help patients with:

Access to care

  • Getting prescribed medical treatment and services
  • Understanding what your health insurance covers and your options if you don't have insurance

Paying for treatment

  • Getting approvals and payments from health insurance
  • Appealing insurance denials
  • Applying to insurance programs, like Medicaid, Medicare, and the Health Insurance Marketplace
  • Applying to programs that help pay for co-pays and insurance premiums
  • Applying for free or low-cost healthcare and medicine programs
  • Getting discounts or setting up payment plans

Paying for living expenses

  • Applying for programs that can help pay for things like food, rent, utilities, and transportation
  • Applying for Social Security Disability Insurance (SSDI)


  • Helping you use your employee benefits, like health insurance and sick leave
  • Understanding laws like the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA)
  • Applying for disability insurance to help with income if you can't work; and helping you challenge disability                   denials, if needed

Who can get our services?

To receive our Case Management services, a patient must:

  • Have a confirmed diagnosis of a serious health condition. Or the patient must be getting testing for the condition.
  • Be in active treatment for the health condition or starting treatment in the next 60 days. Or the patient must have         finished treatment in the last 6 months.
  • Be a U.S. citizen or a permanent resident of the United States.
  • Be getting treatment in the United States or a U.S. territory.

If all of these are true for you, for a family member or for your patient and you'd like our help, connect now with a PAF Case Manager. Click the Need Help? button to tell us more so we can match you with the case manager who can best meet your needs.

Why choose PAF?

Because we have loads of experience helping patients and families!

  • Our Case Managers work with thousands of patients with all kinds of health conditions.
  • We work with healthcare providers, healthcare systems, employers, insurance companies, charities, and                           government agencies across the country to find programs and services for patients.
  • We work with lenders, landlords, mortgage companies, and utility companies to negotiate payment options and             financial support.
  • We offer services in any language.
  • And we've been doing it all--and doing it well--for more than 25 years.

What is MedCareLine Case Management?

It's PAF Case Management that focuses on certain health conditions, treatments or groups of people. It's funded by grants, partners and donors that have special interest in these conditions. Services are the same as PAF Case Management. But each program has different patient requirements.

PAF thanks its many nonprofit partners who provide funding and other support to MedCareLine services, including:

  • ALS Association
  • American Cancer Society
  • Begin Again Foundation
  • Cincinnati Cancer Advisors
  • Consumer Education and Training Center
  • Donna Foundation
  • Esophageal Cancer Awareness Association dba EC Aware
  • Fuck Cancer
  • Livestrong
  • Pancreatic Cancer Action Network
  • ZERO-The End of Prostate Cancer

If you, your family member or your patient has one of the health conditions listed below, click the program name to learn more and click the Need Help? button to share your information with a Case Manager.

Connect with a Case Manager!

We need some quick details about you so we can match you with the right Case Manager. To get started, you can:

We're here for you:
Monday to Friday
8:30 AM to 5:00 PM Eastern Time
We're closed for major holidays.

Watch and Learn!

Watch these videos to meet some
 of our Case Managers and to hear
 real-life stories about families
              helped by PAF Case

Meet PAF Case Managers:

Combined Patient Voices:

Grateful for PAF’s Help: The Bennardo Family:

Listen and Learn!

Listen to Advocates in Action, a podcast series, season 3 to hear how our case managers help                         you! Listen here.

Read and Learn!

Download the PAF brochure to read about our programs. It's available in English and Spanish.


PAF Case Management Disclaimer

Read here to find out more about:

  • PAF Case Management services
  • Program requirements
  • Patient privacy
ALS Medicare Resource Line

For patients diagnosed with amyotrophic lateral sclerosis (ALS), also called motor neuron disease (MND) and Lou Gehrig's disease.

Call: 844-244-1306

ALS Association partners with PAF to support this program.

Colorectal CareLine

For patients diagnosed with:
     -  Bowel Cancer
     -  Cancer of the rectum, large intestine, or appendix
     -  Colorectal cancer


DONNA CareLine

For patients diagnosed with breast cancer

Call: 877-2DONNA6 (877-236-6626)

The DONNA Foundation partners with PAF to support this program.

Esophageal Cancer CareLine

For patients diagnosed with esophageal cancer

Call: 866-952-9597

Esophageal Cancer Awareness Association (EC Aware) partners with PAF to support this program.

Financial Navigation Program for Cancer Patients in Greater Cincinnati

For patients diagnosed with cancer living in the Greater Cincinnati area

Call: 866-951-7505

Cincinnati Cancer Advisors (CCA) partners with PAF on this program.

Genetic and Genomic Testing: Personalized Medicine CareLine

For patients with a serious health condition who are getting or thinking about getting genetic or genomic testing

Call: 866-460-1928

Heart Valve CareLine

For patients diagnosed with a heart valve condition

Call: 866-318-7892

Hepatitis C CareLine

For patients diagnosed with Hepatitis C

Call: 844-737-6676

HIV, AIDS and Prevention CareLine

For patients diagnosed with HIV or AIDS or who are getting treatment to prevent HIV (HIV prevention)

Call: 844-737-6674

Inflammatory Bowel Disease: Jennifer Jaff CareLine

For patients diagnosed with inflammatory bowel disease (IBD), including ulcerative colitis and Crohn's Disease

Call: 844-244-1312

Lung Cancer CareLine for West Virginia (WV Lung Cancer CareLine)

For patients diagnosed with or getting tested for lung cancer who live in, get treatment in, or get testing in West Virginia

Call: 866-684-2479

Migraine CareLine

For patients diagnosed with migraine disease

Call: 1-866-688-3625


Prostate Cancer: ZERO360: Comprehensive Patient Support

For patients diagnosed with prostate cancer

Call: 844-244-1309

ZERO-The End of Prostate Cancer partners with PAF on this program.

Rare Disease CareLine

For patients diagnosed with a rare disease

Call: 800-532-5274 Visit:

Sickle Cell CareLine

For patients diagnosed with sickle cell disease

Call: 1-855-588-6362