Case Management Services & MedCareLines

When PAF originally opened its doors in 1996, it did so offering one-on-one personal advocate services to patients battling serious disease. Today personalized case management remains core to what we do for patients. These services are provided individually to those patients that are facing a chronic, life-threatening or debilitating diagnosis, and the caregivers and providers that are working on behalf of a patient. Just like on that first day, PAF's case management services are provided at no cost to patients in need.

Case Management

Professional case managers at PAF work with the mission to identify and reduce the challenges that individuals like yourself are having when seeking care for their disease. Each team member strives to make a difference in the lives of every patient we serve, to allow more time to focus on medical recovery, to reduce everyday stress compounded by insurance frustration and mishaps, and to ensure that financial pressures do not compromise quality care. Working alongside patients or their loved ones, we gladly take the lead on some of the most complex healthcare challenges and bring decades of collective experience to the problem.

Just like on the first day we opened our doors, PAF's case management services are provided at no cost to patients in need. In fact, we regularly work with caregivers, family members or medical professionals that reach out to our team on behalf of a patient who could benefit from our assistance.

Case management services are available on behalf of patients meeting ALL of the following criteria:

  • Have a confirmed diagnosis of a chronic disease, a life-threatening disease, or debilitating disease OR be seeking screening services related to symptoms or suspicion of a chronic, life-threatening or debilitating disease
  • Be in active treatment, had treatment within the past 6 months, or going into treatment in the next 60 days
  • Be a U.S. Citizen or Permanent Resident of the U.S.
  • Be receiving treatment at a facility in the United States or one of its US territories

The need for our services continues to grow and PAF fundraises to be able to provide services to as many patients as we can. Our patient population is diverse and our impact is felt in all areas of our national community.

Connect with Case Management Services

(800) 532-5274 toll-free

Standard Hours of Operation

Monday-Thursday
8:30 AM - 5:00 PM
Eastern Time Zone

Friday
8:30 AM - 4:00 PM
Eastern Time Zone

Closed for Major Holidays

Read program disclaimer here. 

MedCareLine Case Management Programs

The MedCareLine is a division of Patient Advocate Foundation staffed with a team who provide individualized case management services to patients and their caregivers.
In addition to PAF’s core services, we are proud to operate numerous additional programs to meet the needs of specific groups of patients, caregivers and providers. These programs are supported through grants, partnerships and donations and are operated within our MedCareLine division.

Our team of professional case managers assist with disability, health insurance navigation including prior authorization, appeals for denied services, second opinion options and screening for clinical trials. The case managers also assist patients who are experiencing financial challenges that are impacting their ability to pay for care and basic cost of living expenses like housing, utilities, food and transportation, researching and linking them to available financial support programs that may meet some of these needs.  Uninsured patients are also supported by the program with direct support in accessing public programs, health insurance enrollment and charity care that will allow access to necessary care.

PAF is pleased to provide these case management programs to patients who meet eligibility requirements. 

Colorectal CareLine

The Colorectal CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with a colorectal cancer and are seeking assistance in overcoming coverage and financial barriers they face when accessing care. The program serves patients who have a diagnosis of colon cancer, bowel cancer, and cancer of the rectum, large intestine or appendix.

(866) 657- 8634 or colorectalcareline.org

DONNA CareLine

The DONNA CareLine is an exclusive program of and fully funded by The DONNA Foundation.  

The DONNA CareLine is designed provide individualized case management assistance to patients who have been diagnosed with Breast Cancer and are seeking support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of Breast Cancer.

(877) 2 DONNA 6 or (877) 236 - 6626 or DONNA.pafcareline.org

Genomic Testing Support CareLine

The Genomic Testing Support CareLine is designed to provide assistance to patients who have completed a genomic test on clinical samples collected during their cancer or other genomics-guided diagnosis, or who are encountering barriers accessing and finalizing that process. Patients who are having trouble accessing treatment that has been identified by the testing will also be able to receive assistance to reduce some of the financial or insurance barriers that may exist. The CareLine assists patients, caregivers and providers who are utilizing genomic tests to aid in treatment decisions. 

(866) 460 - 1928 or genomicsupport.pafcareline.org

Heart Valve CareLine

The Heart Valve CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with a valvular condition and are seeking support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of a valvular condition. 

(866) 318-7892  or  heartvalve.pafcareline.org

Click here to view a video story that captures the experience of a patient served by the Heart Valve CareLine.

Hepatitis C CareLine

The Hepatitis C CareLine is designed to provide individualized case management assistance to patients who have been diagnosed with Hepatitis C and are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. The program serves patients who have a diagnosis of Hepatitis C. 

(844) 737-6676 or hepatitisC.pafcareline.org

HIV, AIDS and Prevention CareLine

The HIV, AIDS and Prevention CareLine is designed to provide individualized case management assistance to patients who are seeking education, support and assistance in overcoming insurance coverage and financial burdens that impact their access to care. This CareLine serves those who are diagnosed with HIV, AIDS or are currently receiving preventive HIV treatments.

(844) 737-6674 or hivoraids.pafcareline.org

Jennifer Jaff CareLine

The Jennifer Jaff CareLine for Patients with IBD is designed to provide individualized case management assistance to patients who are seeking assistance navigating eligibility and enrollment in disability benefits and overcoming insurance coverage and financial burdens that impact their access to care. This CareLine serves patients who are diagnosed with Inflammatory Bowel Disease including Ulcerative Colitis and Crohn’s Disease. 


(844) 244-1312 or jenniferjaff.pafcareline.org

WV Lung Cancer Careline

The WV Lung Cancer CareLine is designed to provide individualized case management assistance and insurance support to patients who have been diagnosed with lung cancer or currently seeking screening for lung cancer. To be eligible for free assistance, you must be a lung cancer patient, caregiver or provider in West Virginia or be an out-of-state resident who is receiving lung cancer treatment or screening in West Virginia. 

(866) 684-2479 or wvlungcancer.pafcareline.org

ZERO360: Comprehensive Patient Support

ZERO360: Comprehensive Patient Support is an exclusive program of and fully funded by ZERO - The End of Prostate Cancer.

ZERO360: Comprehensive Patient Support is designed to provide individualized case management assistance for men who have been diagnosed with prostate cancer to address the physical, practical and emotional needs associated with their diagnosis. ZERO360 serves uninsured and insured men as well as providers and caregivers acting on behalf of a patient facing prostate cancer. 

(844) 244-1309 or zero360.pafcareline.org

Partnership Programs

In addition to our public MedCare division programs, PAF works in conjunction with many nonprofit and corporate partners, including but not limited to, American Cancer Society, LIVESTRONG, The ALS Association, and Pancreatic Cancer Action Network to meet the needs of patients across the United States.

Connect with One of the MedCareLine Programs

Click on each program's blue bar to view the toll-free phone number, or visit each CareLine's website for online contact form. 

Standard Hours of Operation

Monday-Thursday
8:30 AM - 5:00 PM
Eastern Time Zone

Friday
8:30 AM - 4:00 PM
Eastern Time Zone

Closed for Major Holidays

To download or view an English or Spanish  copy of our Foundation brochure which highlights the array of programs available to patients, caregivers and providers, click here.

English - About PAF and its Programs
Spanish - About PAF and its Programs