A national 501 (c)(3) non-profit charity that provides direct services to patients with chronic, life threatening and debilitating diseases to help access care and treatment recommended by their doctor.
Sometimes even with insurance, the costs associated with healthcare can be more than you expect or budget for. The first step to dealing with problems is to keep your medical and financial paperwork organized. That way, if you experience problems, you’ll be able to provide a complete description and documentation of the problem you’re facing.
Always keep written notes with the date, name, title, and phone number of the person that you spoke with.
Remember your goal is to get them to help you. Stay calm; be polite and patient, but also persistent. If you don’t understand, ask for clarification and continue until you fully understand. Be honest and realistic when talking about your ability to pay.
Many billing issues or questions can be quick to resolve once there is a request for clarification.
Don’t be afraid to start a conversation with your doctor or the office staff in regards to any billing questions or paperwork clarifications. Ultimately your doctor and medical team want to ensure you are able to access and utilize the prescribed care so that your health may improve; they are on your side.